It Begins with You

Insurance Health Literacy Framework

The American Institute for Research (AIR) has developed an issue brief that presents a useful health insurance literacy framework that includes four domains.

• Knowledge of health insurance terms and concepts, types of healthcare services and enrollee rights.
• Information-seeking skills, including finding information, evaluating credibility of sources and articulating questions.
• Document literacy, including completing forms, reading and following directions, and interpreting summary-of-benefit and explanation-of-benefit documents.
• Reasoning skills, including assessing personal health risk and need for preventive care, projecting health care utilization, and calculating out-of-pocket costs.

The full brief can be accessed at: https://aircpce.org/wp-content/uploads/2014/10/11801-451-05_Issue_Brief_102014.pdf.